Refund policy

Returns & Exchanges Policy

We offer a 7-day return window from the date your order is delivered to ensure you are completely satisfied.

Eligibility Requirements

• Items must be unworn, unused, and in their original condition.
• All original packaging, tags, and inserts must be included.
• Non-Returnable: Custom/personalized jewelry, engraved items, and final sale pieces.

Free Ring Resizing (U.S. Only)

We offer a one-time FREE resizing within 30 days of shipment for U.S. orders. Due to import duties, we cannot provide resizing for international orders.

Contact Support: support@velouraagems.com